FAQ

Frequently Asked Questions

Q: Where is your company based?
A: Our company is based in Alaska, but we ship products from Oklahoma to various locations worldwide.

 

Q: Who are your primary clients?
A: Our primary clients include businesses and government entities. We have served esteemed clients such as Noble Supply, the Defense Department of the United States, and Saudi Aramco.

 

Q: What types of supplies do you offer?
A: We offer a wide range of supplies, including Oilfield Supplies, Industrial Supplies, Office Supplies, Safety Supplies, Building Supplies, and Cleaning Supplies.

 

Shipping and Delivery
Q: Do you ship internationally?
A: Yes, we ship our products worldwide.

 

Q: How long does shipping take?
A: Shipping times vary depending on the destination and the size of the order. We strive to deliver orders as quickly as possible and provide estimated delivery times upon order confirmation.

 

Q: Can I track my order?
A: Yes, once your order has been shipped, we will provide you with a tracking number so you can monitor the delivery status.

 

Q: What are your shipping rates?
A: Shipping rates vary based on the size and weight of the order, as well as the destination. Please contact our customer service team for a detailed quote.

 

Orders and Payments
Q: How can I place an order?
A: Orders can be placed through our website, by phone, or via email. Our customer service team is available to assist you with any questions you may have.

 

Q: What payment methods do you accept?
A: We accept various payment methods, including credit cards, bank transfers, and purchase orders for qualified clients.

 

Q: Do you offer bulk order discounts?
A: Yes, we offer discounts for bulk orders. Please contact our sales team for more information.

 

Q: Can I modify or cancel my order?
A: If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.

 

Products and Services
Q: Do you offer custom solutions?
A: Yes, we provide custom solutions to meet the specific needs of our clients. Please contact our sales team to discuss your requirements.

 

Q: Are your products certified?
A: Many of our products meet industry standards and certifications. Please refer to the product specifications for detailed information or contact our customer service team for assistance.

 

Q: Do you provide product warranties?
A: Yes, we offer warranties on many of our products. Warranty details are available on the product pages or by contacting our customer service team.

 

Support and Assistance
Q: How can I contact customer service?
A: You can reach our customer service team via phone, email, or through our website's contact form. We are here to assist you with any questions or concerns you may have.

 

Q: What should I do if I receive a damaged or incorrect item?
A: If you receive a damaged or incorrect item, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible.

 

Q: Do you offer technical support for your products?
A: Yes, we offer technical support for our products. Our team of experts is available to assist you with any technical issues or questions you may have.